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Institut für Kommunikationswissenschaft

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    Professional online networking : investigating the technological and the human side of networking with professional social networking sites
    (2021) Baumann, Lea; Utz, Sonja
    Professional social networking sites (SNS) have become a vital part of modern days professional lives. They are a convenient way to receive information about job offers, work-related content, and to connect with other professionals independent of time and space. Research in the field of social capital has shown that a network of people can give access to information, influence, and solidarity which positively affect both subjective and objective career outcomes. Moreover, research has shown that a diverse network is most beneficial as it gives access to non-redundant information, new perspectives, and new ideas. Yet, most professional SNS users are mainly connected with others from their direct work environments such as colleagues and university friends. For one thing, this is because of the homophily principle which states that people tend to surround themselves with others who are similar to them. On the other hand, contact recommender systems of professional SNS support connecting with similar others as contact recommendations are usually based on similarity. The cumulative dissertation, therefore, was set out to investigate the technological and the human side of professional online networking to gain evidence on how to encourage professional SNS users to build more diverse business networks. The dissertation consists of four research articles answering the following four research questions: 1. Is there a difference between offline and online professional networking in terms of intensity and in terms of influence factors? 2. How do basic technological features and functions (e.g. diverse contact recommendations) influence professional online networking? 3. How do different information designs of contact recommendations influence professional online networking? 4. How does diverse online networking influence people’s social identification with their online business networks? In summary, the four research articles show that people’s online networking is mainly driven by cognitive factors, more specifically, people’s knowledge about the benefits of (diverse) networking. When people know about the benefits of networking and the benefits of diverse networking, they network more and more diverse. This can be addressed in the design of contact recommendations by displaying an explanation why someone is recommended thereby hinting at the benefits of networking in general and at the benefits of diversity. Moreover, this can be addressed by presenting contact recommendations emphasizing dissimilarity information in contrast to similarity information. Both different types of explanations and different types of information weaken the homophily principle and encourage people to network more diverse. Besides, basic technological functions influence online networking. When people are presented with a more diverse set of contact recommendations to choose from, they do not network less but consequently, end up with a more diverse business network. Furthermore, the negative affective influence of anxiety towards unknown people is different for offline than for online networking. In line with the social compensation hypothesis, in online settings, the negative influence is weaker than it is in offline settings. When only looking at online settings we see that higher levels of anxiety still reduce the number of people connected with but not the diversity of the resulting networks. Hence, people do not feel less anxiety when connecting with similar others than when connecting with dissimilar others. Finally, returning to the side of the user we see that more diverse online networking leads to a reduction of social identification with people’s online business networks. Diverse online networking reduces social identification with the network and as a result the willingness to support the network. Hence, diverse online networking compromises the benefits a network provides. Yet, in the absence of similarity, there is also evidence that people attribute others in their online networks with characteristics of their own to perceive them as similar. Shared characteristics function as a reason to identify and compensate for the lack of formal similarity when business networks become more diverse. Moreover, the specific features and functions of professional SNS besides contact recommendations can compensate for the lack of identification.