Browsing by Person "Utz, Sonja"

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Professional online networking : investigating the technological and the human side of networking with professional social networking sites
(2021) Baumann, Lea; Utz, Sonja
Professional social networking sites (SNS) have become a vital part of modern days professional lives. They are a convenient way to receive information about job offers, work-related content, and to connect with other professionals independent of time and space. Research in the field of social capital has shown that a network of people can give access to information, influence, and solidarity which positively affect both subjective and objective career outcomes. Moreover, research has shown that a diverse network is most beneficial as it gives access to non-redundant information, new perspectives, and new ideas. Yet, most professional SNS users are mainly connected with others from their direct work environments such as colleagues and university friends. For one thing, this is because of the homophily principle which states that people tend to surround themselves with others who are similar to them. On the other hand, contact recommender systems of professional SNS support connecting with similar others as contact recommendations are usually based on similarity. The cumulative dissertation, therefore, was set out to investigate the technological and the human side of professional online networking to gain evidence on how to encourage professional SNS users to build more diverse business networks. The dissertation consists of four research articles answering the following four research questions: 1. Is there a difference between offline and online professional networking in terms of intensity and in terms of influence factors? 2. How do basic technological features and functions (e.g. diverse contact recommendations) influence professional online networking? 3. How do different information designs of contact recommendations influence professional online networking? 4. How does diverse online networking influence people’s social identification with their online business networks? In summary, the four research articles show that people’s online networking is mainly driven by cognitive factors, more specifically, people’s knowledge about the benefits of (diverse) networking. When people know about the benefits of networking and the benefits of diverse networking, they network more and more diverse. This can be addressed in the design of contact recommendations by displaying an explanation why someone is recommended thereby hinting at the benefits of networking in general and at the benefits of diversity. Moreover, this can be addressed by presenting contact recommendations emphasizing dissimilarity information in contrast to similarity information. Both different types of explanations and different types of information weaken the homophily principle and encourage people to network more diverse. Besides, basic technological functions influence online networking. When people are presented with a more diverse set of contact recommendations to choose from, they do not network less but consequently, end up with a more diverse business network. Furthermore, the negative affective influence of anxiety towards unknown people is different for offline than for online networking. In line with the social compensation hypothesis, in online settings, the negative influence is weaker than it is in offline settings. When only looking at online settings we see that higher levels of anxiety still reduce the number of people connected with but not the diversity of the resulting networks. Hence, people do not feel less anxiety when connecting with similar others than when connecting with dissimilar others. Finally, returning to the side of the user we see that more diverse online networking leads to a reduction of social identification with people’s online business networks. Diverse online networking reduces social identification with the network and as a result the willingness to support the network. Hence, diverse online networking compromises the benefits a network provides. Yet, in the absence of similarity, there is also evidence that people attribute others in their online networks with characteristics of their own to perceive them as similar. Shared characteristics function as a reason to identify and compensate for the lack of formal similarity when business networks become more diverse. Moreover, the specific features and functions of professional SNS besides contact recommendations can compensate for the lack of identification.
Stress management and coping using smartphones by mothers of young children
(2021) Wolfers, Lara N.; Utz, Sonja
Being a parent of young children is associated with both joy and stress. High parental stress was shown to be associated with decreased parental wellbeing and negative child outcomes. Thus, it is important that parents successfully cope with stress. Research has shown that becoming a parent often results in constraints on time allocation and a perceived state of isolation, making it harder to cope with stress. Smartphones might be a useful tool for parental stress management. For most parents, smartphones are always and easily accessible. Moreover, smartphones can provide many resources such as social support and information and can be used for short periods. Accordingly, first studies show that parents often use their smartphones to cope with stress. However, parental smartphone use has been widely problematized in academic and public discussions because smartphones are said to distract parents from interacting with their children. Research on how parents use smartphones to their benefit is still limited. Moreover, we do not know yet whether and under what circumstances coping using smartphones effectively reduces parental stress. To fill this knowledge gap, I examined in my dissertation how mothers of young children use their smartphones for coping with stress and under what circumstances coping using smartphones is effective. As mothers are still the primary caregivers, my dissertation mainly focuses on mothers. In a first theoretical step, I conducted a systematic scoping review summarizing and integrating the previous literature on media use for coping. Many studies assessed how media are used for coping. However, the literature had not clearly identified where media have their place in stress management models. In the scoping review, I suggested placing media in the transactional model of stress and coping by differentiating between coping strategies, such as social support or distraction and coping tools, such as talking to a friend or using a smartphone. When confronted with a stressful encounter, individuals choose a combination of coping tools and coping strategies to cope with stress. The fit of this combination with the situational circumstances determines whether the coping efforts are successful. Based on this conceptualization, I conducted a qualitative focus groups study and a quantitative experience sampling study (ESS). In the focus group study, building on a synthesis of the literature on digital media use for parenting and smartphone use while parenting, I interviewed parents in a medium-sized city and a parent-child health retreat clinic about how they use their smartphones for stress management. In the ESS, I additionally drew on theoretical conceptualizations from mobile communication and digital wellbeing research. Over 200 mothers filled in four questionnaires a day for one week and answered questions about a stressful situation that had happened in the last two hours. Both studies showed that when mothers are in stressful situations with their children, they mainly use their phones to distract themselves from the stressful encounter and to find information and support. In the focus groups study, parents reported many instances in which they successfully used their phones for stress coping. In the ESS, mothers, however, experienced a smaller stress decrease in stressful situations in which they used their phone than in situations involving no phone use. Using positive phone content, though, was related to increased coping effectiveness. My dissertation also demonstrated that social norms around maternal smartphone use play an important role when mothers use their phones for coping with stress. To explore this, I suggested a social constructivist viewpoint on media use and media effects. This viewpoint posits that the perception of and feelings around ones own media use are just as important for media effects as characteristics of objectively measurable media use, such as usage time. Further, I argue that these media use perceptions are influenced by what others say about media use and are, thus, socially constructed. Confirming the value of this viewpoint, I show in the ESS that mothers who perceived stronger injunctive norms against parental phone use experienced increased guilt when they used their phone for stress coping. Feelings of guilt around phone use in turn were related to a diminished coping effectiveness. Overall, my dissertation shows that by using positive content, mothers can use their smartphones to their benefit when they are confronted with stressful situations. Negative social norms against parental smartphone use can, by inducing guilt, be associated with diminished coping effectiveness when mothers use their phone to cope with stress. Therefore, academic and public discussions around smartphone use should consider the benefits of smartphone use for parents so that a more nuanced debate does not lead to social pressure and feelings of guilt among parents.