Institut für Marketing & Management

Permanent URI for this collectionhttps://hohpublica.uni-hohenheim.de/handle/123456789/29

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Browsing Institut für Marketing & Management by Sustainable Development Goals "8"

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    AI-enabled information systems: teaming up with intelligent agents in networked business
    (2024) Hofmann, Peter; Urbach, Nils; Lanzl, Julia; Desouza, Kevin C.; Hofmann, Peter; FIM Research Center, University of Bayreuth, Bayreuth, Germany; Urbach, Nils; FIM Research Center, University of Bayreuth, Bayreuth, Germany; Lanzl, Julia; FIM Research Center, University of Bayreuth, Bayreuth, Germany; Desouza, Kevin C.; School of Management, Faculty of Business & Law, Queensland University of Technology, Brisbane, Australia
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    Augmented reality marketing and consumer-brand relationships: how closeness drives brand love
    (2024) Rauschnabel, Philipp A.; Hüttl‐Maack, Verena; Ahuvia, Aaron C.; Schein, Katrin E.
    Marketers use augmented reality (AR) to place virtual brand-related information into a consumer's physical context. Grounded in the literature on AR, brand love, metaphor theory, and closeness as interpreted by the neural theory of language, the authors theorize that branded AR content can reduce the perceived physical, spatial distance between a consumer and a brand. This perceived closeness subsequently drives the closeness of the emotional relationship in the form of brand love. Two empirical studies validate this framework. Study 1 shows that using an AR app (vs. non-AR) increases the perceived physical closeness of the brand, which in turn drives brand love (i.e., relationship closeness). Study 2 replicates this finding in a pre-/post-use design. Here, high levels of local presence (i.e., the extent to which consumers perceive a brand as actually being present in their physical environment) drive perceived physical closeness, which leads to brand love. We also find that AR's power to generate brand love increases when the consumer is already familiar with the brand. We discuss managerial implications for AR marketing today and in a metaverse future in which AR content might be prevalent in consumers' everyday perceptions of the real world.
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    Emotions and entrepreneurial finance: analysis of venture capitalists’ and business angels’ digital footprints on Twitter
    (2024) Kaiser, Manuel; Kuckertz, Andreas; Kaiser, Manuel; Entrepreneurship Research Group, University of Hohenheim, Wollgrasweg 49, 70599, Stuttgart, Germany; Kuckertz, Andreas; Entrepreneurship Research Group, University of Hohenheim, Wollgrasweg 49, 70599, Stuttgart, Germany
    Emotions are a central concept in previous entrepreneurship research, but this is mainly related to entrepreneurs and their entrepreneurial journey. However, venture capitalists (VCs) and business angels (BAs), two critical investors in the entrepreneurial finance literature, are essential actors in the entrepreneurial process. Still, little is known about investor emotions in this context. Therefore, in this study, we ask how venture capitalists differ from business angels in terms of their expressed emotions. To this end, we use an increasingly familiar research approach by examining the digital footprints of these investors on Twitter. For this purpose, we identify 822 investors from Crunchbase and analyze their 994,969 Tweets with Linguistic Inquiry and Word Count (LIWC) as a text analysis tool. Our results show that venture capitalists display more positive emotions on Twitter than angel investors, meaning that we find an association between VCs and emotional tone. Furthermore, in our post-hoc analysis, we explore further explanations for the differences between VC and BA. In doing so, we show differences in their expressed cognitive processes as well as in their communicated drivers. In both concepts, we find positive associations with the investor type of VC. To conclude this paper, we develop implications for practice and further research based on the results.
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    Generative KI in der Finanzbranche: strategische, technologische und organisationale Implementierung am Beispiel der DZ BANK AG
    (2025) Breiter, Katharina; Lohmann, Tobias; Stahl, Bastian; Zilmans, Carolin; Reischl-Lenz, Birgit; Gimpel, Henner
    Generative Künstliche Intelligenz (KI) ist ein entscheidender Wertschöpfungsfaktor in der Finanzbranche, da sie bestehende Prozesse optimiert und neue Geschäftsmodelle ermöglicht. Während zahlreiche Forschungsbeiträge technische, soziale und ethische Aspekte generativer KI untersuchen, adressiert dieser Beitrag insbesondere die strategischen, technologischen und organisationalen Herausforderungen bei der Implementierung generativer KI. Anhand einer Fallstudie bei der DZ BANK AG wird untersucht, wie ein hybrider Plattformansatz eine strategisch fundierte Einführung generativer KI ermöglicht. Technologisch stellt die zentrale IT standardisierte und wiederverwendbare Komponenten bereit, während die Fachbereiche eigenständig KI-basierte Lösungen entwickeln und anpassen. Organisational erfordert dies eine enge Abstimmung zwischen zentraler Steuerung und dezentraler Nutzung, um sowohl Skalierbarkeit als auch Flexibilität zu gewährleisten. Ein iterativer Rollout in „Wellen“ kombiniert technologische Absicherung mit einer stufenweisen Integration in bestehende Geschäftsprozesse. Die Plattform bietet nicht nur eine kontrollierte und sichere Infrastruktur, sondern adressiert auch Herausforderungen wie regulatorische Anforderungen, Datenqualität und die notwendige Qualifikation der MitarbeiterInnen. Die Ergebnisse zeigen, dass der Plattformansatz technologische Komplexität reduziert und gleichzeitig organisationale Agilität fördert. Finanzunternehmen profitieren von kürzeren Entwicklungszyklen, einer effizienteren Prozessgestaltung und einer breiteren Einbindung der MitarbeiterInnen. Abschließend werden praxisorientierte Handlungsempfehlungen für eine erfolgreiche Implementierung generativer KI in der Finanzbranche abgeleitet.
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    Leveraging digital technologies in logistics 4.0: insights on affordances from intralogistics processes
    (2024) Albrecht, Tobias; Baier, Marie-Sophie; Gimpel, Henner; Meierhöfer, Simon; Röglinger, Maximilian; Schlüchtermann, Jörg; Will, Lisanne
    Emerging digital technologies are transforming logistics processes on a large scale. Despite a growing body of knowledge on individual use cases ranging from collaborative robots to platform-based planning systems in the frontline industrial development of Logistics 4.0, organizations lack a systematic understanding of the opportunities digital technologies afford for logistics processes. To foster such understanding, this study takes an intra-organizational perspective as a central starting point for digitalization initiatives toward Logistics 4.0. It synthesizes current academic research and industrial insights from a systematic literature review and an expert interview study through an affordance lens. The result is a catalog and conceptual framework of ten digital technology affordances in intralogistics (DTAILs) and 46 practical manifestations. Thereby, this study contributes to understanding and leveraging the opportunities digital technologies afford in a leading-edge information systems application domain. It serves as a foundation for further theorizing on Logistics 4.0 and for structuring strategic discussions among organizational stakeholders.