Browsing by Subject "Digital transformation"

Now showing 1 - 5 of 5

Digital maturity of administration entities in a state-led food certification system using the example of Baden-Württemberg
(2025) Francksen, Sabrina; Ghaziani, Shahin; Bahrs, Enno; Okpala, Charles Odilichukwu R.
Digital transformation is increasingly relevant in food certification systems, improving processes, coordination, and data accessibility. In state-led certification systems, public entities hold a political mandate to promote digital transformation, yet little is known about digital maturity in these systems or how to assess it. This study assesses the digital maturity of a state-led food certification system in Baden-Württemberg, Germany, focusing on private sector stakeholders involved in its administration. Additionally, it examines potential measures that the governing public entity can take and evaluates the suitability of the methods used. A total of 25 out of 43 organisations were surveyed using the Digital Maturity Assessment (DMA) framework validated for the European Union (EU). Six dimensions were analysed: Digital Business Strategy, Digital Readiness, Human-Centric Digitalisation, Data Management, Automation and Artificial Intelligence, and Green Digitalisation. Data Management and Human-Centric Digitalisation were the most developed, highlighting strong data governance and workforce engagement. Automation and Artificial Intelligence were ranked lowest, reflecting minimal adoption but also indicating that not all dimensions might be of the same relevance for the variety of organisations. The variability in scores and organisation-specific relevance underscores the European DMA framework’s value, particularly due to its subsequent tailored consultation process and its integration into EU policy.
Dynamic capabilities for the twin transformation climb: a capability maturity model
(2024) Breiter, Katharina; Crome, Carlotta; Oberländer, Anna Maria; Schnaak, Feline
Digital transformation and sustainability transformation are at the top of organizations’ agendas to remain competitive. While guidance on both transformations exists separately, even more research on integrating digital and sustainability transformation, namely twin transformation, is required. Specifically, deeper knowledge about relevant twin transformation capabilities and progress is needed for effective implementation. To enhance the understanding and provide corresponding guidance, we developed a twin transformation capability maturity model focusing on dynamic capabilities required to realize twin transformation based on a structured literature review and interviews with 13 experts. Further, we demonstrated its use with a technology service provider. Our contribution is twofold: First, accounting for organizations’ twin transformation starting points in terms of their digitalization and sustainability experience and expertise, we reveal three pathways to becoming a twin transformer. Second, our work provides an overview of 45 relevant twin transformation capabilities structured along six capability dimensions and four maturity stages. Our work also provides relevant practical implications supporting organizations in assessing their twin transformation maturity building the foundation for targeted capability development.
Flooding the landscape of knowledge: perspectives on transitions to artificial intelligence in industry
(2024) Dahlke, Johannes; Ebersberger, Bernd
The progress in artificial intelligence (AI) technology is advancing at an unprecedented pace and its applications increasingly impact economic actors and society at large. As the world enters the fourth industrial revolution, the integration of AI technology into industries promises to become a crucial determinant of economic performance and qualitative change within the economy. It also requires to discuss the roles of humans and machines in the process of value creation. Against this backdrop, this doctoral dissertation investigates the current state and dynamics of AI transitions, with a pronounced focus on industrial regimes. It comprises three empirical studies, each depicting different levels of industrial transitions towards AI—moving from a consideration of micro-level technological niches, to meso-level industrial structures, to macro-level landscape trends. This dissertation contributes to our understanding of socio-technical transitions towards AI by showing that sustainable and just transitions towards AI-based industrial regimes require not only consideration of the technological characteristics, but also the sociomaterial context governing its integration, as well as reversely being altered by the diffusion of the technology itself. The work provides further insights for policymakers, practitioners, and researchers as it emphasizes the need for network-based analyses of complex diffusion dynamics within industries, and the need to integrate systemic socio-economic perspectives into extant concepts of responsible AI.
Stakeholder perspectives on the contribution of digital technologies to improve the sustainability of fruit production – a case study on the Lake Constance region in Germany
(2024) Gaber, Kirsten; Bieling, Claudia
Fruit cultivation is facing numerous sustainability challenges including climate change, weather extremes, and societal pressures surrounding the use of agricultural inputs. The value of fruit cultivation extends beyond the production of food, as the places of production are regionally important for ecology, recreation, tourism, and socio-cultural values; thus, sustainability issues threaten not only the future production of fruit, but also the cultural landscape as such. Digitalization in agriculture is progressing at a rapid pace and is frequently heralded as a solution to the current pressures surrounding modern food production. Increased productivity, efficiency gains, and improved transparency along the food value chain, enabled through the implementation of digital technologies, may lead to environmental and socio-economic benefits. Meanwhile, a divide is growing between supporters of digitalization and skeptics who are concerned with the technologies and their short- and long-term impacts. Digital solutions are not always suitable across agricultural sectors and regions due to differences in crop management activities, land-use types (e.g. perennial crop area like orchards versus arable land area for temporary crops), and physical barriers and infrastructure. At the face of these challenges and the rapid development of digitalization, stakeholder perceptions regarding the influence of digitalization on the sustainability of fruit cultivation must be understood in order to enable a sustainable further development of digital technologies. Particular to the case study region of this dissertation, the Lake Constance region in southern Germany, research on stakeholder perspectives at the interface of sustainability in fruit production and digitalization does not exist. There is a large knowledge gap regarding the attitudes and practical understandings of the stakeholders impacted by the digital transformation of fruit cultivation, as well as what measures are required to support a more user-oriented development. Technology development without the consideration of barriers, user abilities, and user expectations may lead to an imbalanced transformation that may favour certain agricultural sectors, farm sizes, or production systems over others, which may consequently create a regional, demographic, and/or sectoral digital divide. To this end, this cumulative doctoral work sought to explore the knowledge and views of stakeholders regarding the contribution of digital technologies to improve the sustainability of fruit production by using an empirical and qualitative case-study approach within the setting of sustainability research. The case-study region was the Lake Constance region in Germany, characterized by organic and integrated production (IP) fruit production on small- to medium-sized family farms. This region is the second-largest fruit growing area in the country and plays a critical role in the regional, national, and international food supply. The research questions that have guided this doctoral thesis are as follows: (1) What is the state of the art on digital technologies in fruit production? (2) How do stakeholders perceive digitalized fruit production, adoption and barriers to adoption of the technologies, and do these perceptions differ based on production system or farm size? (3) Do farmers (and other stakeholders) believe that digital technologies can tackle the environmental and social/societal sustainability challenges of fruit production, in both conventional and organic production, and if yes, how? In order to answer these questions, the author comprehensively reviewed over 200 digital tools that can be used by farms in the context of fruit production and conducted a qualitative analysis of 34 interviews with stakeholders along the fruit value chain. The three research articles that form the basis of this cumulative dissertation synergistically answer these questions through the research findings and surrounding scientific literature-based discussions. Overall, the development of digital tools for this case study region appears to be unsuitable and knowledge on digitalization is uneven. Based on the findings, opportunities for technological development to overcome reported barriers and therefore support a user-oriented transformation include the development of tools that are cost-efficient, such as tools with multifunctionalities or that are hireable services, and that offer technical support in the local language. Marketing of technologies must be improved, as misguided marketing and inadequate information in the fruit sector may hinder implementation. Political frameworks should prioritize supporting the inclusion of small farms and equal efforts for development and implementation across production systems. The reduction of agricultural inputs and lack of societal acceptance of agriculture were the most frequently reported sustainability challenges for regional fruit production. Stakeholders believed both environmental and socio-economic challenges could be mitigated by digitalization in fruit production, particularly through increased efficiency and improved transparency. However, perceptions of digitalization’s chances and challenges varied among individuals, fruit production systems, and farm sizes. Furthermore, the majority of stakeholders believed that digitalization could change the public opinion about fruit production, either through on-farm use of the technologies or through improved transparency along the value chain. Both pathways were reported to potentially create positive or negative impacts; for instance, more transparency can lead to improved trust between farmers and consumers, but could also de-romanticize expectations or contradict the idea of naturalness in agriculture, especially in the case of organic farming. The discourse surrounding the use of digital technologies in fruit farming may be more influential on public opinion than their actual implementation. According to stakeholders in the Lake Constance region, digitalized technologies can be used as tools to mitigate urgent sustainability challenges in fruit cultivation, but are not a cure-all solution. These technologies must be considered with caution, as they also risk worsening sustainability issues, particularly related to power inequalities and the growth paradigm of greater productivity and efficiency. Therefore, a reprioritization of digitalization focusing on mitigating urgent sustainability issues is required. This should include the supported development and implementation of user-driven technological design, hybrid (human-technological) intelligence for fruit cultivation tasks, and tools that prioritize building trust towards farmers and maintaining their autonomy. Future transdisciplinary research approaches are encouraged in order to meet many of the provided recommendations from this dissertation, such as enabling collaborative technology- and research design, improving foundational knowledge of involved groups through capacity-building measures like trainings, and building trust between actor groups. The results of this work will inform policy makers, researchers, and technology developers to support the fruit production sector to overcome current and future sustainability issues and enable fair, informed participation in the digital transformation of agriculture.
The human side of digital transformation
understanding the changing role of employees and leaders
(2021) Krehl, Eva-Helen; Büttgen, Marion
In the last few years, digital transformation forced organizations to integrate digital technology into different business areas. While many companies undergoing a digital transformation focus on the technology-side, the more successful approach to tackle digital transformation is focusing on the people who make things work (Berlin, 2018; Kane, 2019). Digital transformation has tremendously changed the way people live and work (Larson & DeChurch, 2020). Employees are augmented or substituted by technology (Breidbach & Maglio, 2016; Breidbach et al., 2018; Huang & Rust, 2018) and hence, employee roles are changing, and new skills are required (Bowen, 2016). Moreover, leader roles are changing in the light of digital transformation (Larson & DeChurch, 2020; Schallmo et al., 2017). They find themselves confronted with challenging and complex situations, such as introducing a new agile mindset (Kane, 2019). In addition to the outlined challenges for employees and leaders, digital transformation was accelerated in 2020 by the COVID-19 pandemic. Employees and leaders were required to work from home to follow social distancing restrictions (Brynjolfsson et al., 2020). Suddenly, new daily routines such as the intense use of digital tools while working from home were established (Criscuolo et al., 2020). In their roles as pioneers, motivators, and mentors, leaders have a particularly decisive function during the pandemic (Bartsch et al., 2020). In sum, the challenges of digital transformation and the COVID-19 pandemic can be described as a volatile, uncertain, complex, and ambiguous environment, also referred to as VUCA world (Bennett & Lemoine, 2014). It is important to understand the required roles and skill set for employees and leaders acting in a VUCA world, to be able to improve skills by training or learning on the job (Peterson et al., 2001). However, existing research regarding the human side of digital transformation accelerated by a global pandemic and the changing roles of employees and leaders is stretched to their limits. Thus, this dissertation focusses on employees and leaders as key factors for a successful digital transformation (Kane, 2019), by answering the following research questions: (1) How do digital transformation and new technologies transform service employee and leadership roles? (2) What specific skills are required for service employees in technology-based service encounters? (3) What are appropriate leadership behaviors in the context of digital transformation? (4) Which leadership practices do leaders perform from home during the COVID-19 pandemic? (5) How can leaders be effective working remotely with the aid of digital tools during the COVID-19 pandemic? By answering the research questions, this thesis advances research on the human side of digital transformation in four important points. First, this research extends our understanding on the human side of digital transformation by focusing on the changing roles, skills and practices of employees and leaders in the light of a (crisis-induced) digital transformation. Second, this thesis contributes to our understanding of how technology is changing employees’ roles in the service encounter. Specifically, this thesis explores which particular skills service employees need to perform in the technology-based service encounter. Hence, a skill-based framework for frontline service employees is presented. Third, this thesis contributes to leadership research by providing a deeper understanding of leadership challenges resulting from digital transformation. Moreover, this thesis presents insights into digital leadership roles appropriate to the leadership challenges associated with digital transformation, including a measurement scale for the identified leadership roles. Fourth, this thesis contributes to existing virtual and crisis leadership literature. Existing findings are supplemented by demonstrating the suitability of video conferences to make up for face-to-face communication when leading from home. In addition, this thesis reveals several drivers and barriers with positive and negative impacts on leadership effectiveness when coping with crisis-specific challenges. Following an introduction (chapter 1), this thesis is divided into three main chapters with a concluding overarching discussion (chapter 5). Chapter 2 examines employee roles and skills in technology-based service encounters, Chapter 3 includes the conceptualization of a Digital Transformation Leadership Framework, and Chapter 4 explores the daily experience of leaders aiming to lead effectively while using digital tools and working remotely during the COVID-19 pandemic. Since the global pandemic has pushed organizations to change current practices and embrace digital solutions while creating hybrid collaboration models, this research might encourage further research on the human side of digital transformation.