Browsing by Subject "Kollaboration"

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Communication and collaboration technology use at the digital workplace : antecedents, use processes, and consequences
(2021) Schoch, Manfred; Gimpel, Henner
Our world is becoming more and more digital and interconnected. Particularly new communication and collaboration technologies have changed the way we go about our daily life and work. Several technological and social developments are the driving forces for this change. On the one hand, technological advancements, such as portable devices, fast infrastructure, and constantly available software applications, transform the way employees communicate, collaborate, and transfer knowledge. On the other hand, social developments, such as an increase in knowledge-intense jobs and a workforce that has grown accustomed to increasingly modern and innovative technology from their private lives, contribute to the development. Further, during the COVID-19 pandemic, digital work and the use of communication and collaboration technology has increased unlike anything seen before. It is the organizations’ responsibility to care for their employees and leave no one behind in this transformation process of work as we know it. Yet, the management of increasingly complex portfolios of digital technologies, comprised of privately-owned and business-owned components, confronts individuals, IT departments, and management with challenges. To address them, organizations and individuals need to broaden their understanding of how and why employees use digital technologies and learn about the associated outcomes. Information Systems research has long been concerned with understanding digital technology use, which is among the most researched topics of the discipline. Research results on technology use have been summarized along the three categories antecedents, use process, and outcomes Antecedents describe factors that influence use. Insights into use processes provide us with details of how technology is used in practice. Use outcomes comprise different factors that can be positively or negatively affected by using technology, such as performance or stress. Within the field, a subset of studies has specifically focused on communication and collaboration technology. Yet, in light of the rise in ubiquitous digital work and the challenges that come with it, further investigation into this subject is necessary. This dissertation aims at providing novel insights into the use of communication and collaboration technology for organizations and individuals across the three categories: antecedents, use processes, and outcomes. In Chapter 2, this dissertation deals with important antecedents of use decisions of communication and collaboration technology. Chapter 2.1 does so by identifying factors that drive the choice of digital technologies in the context of knowledge transfer. Chapter 2.2 analyzes rationales for using privately-owned technology for business purposes based on a risk-benefit perspective. Chapter 3 analyzes individual use processes of communication and collaboration technology in more detail using digital trace data and user interviews. Different heterogeneous user roles are derived from the data in Chapter 3.1. Second, user behavior over time and the effect of external events on such behavior are examined (Chapter 3.2). Chapter 4 presents insights on outcomes of use behavior, particularly adverse outcomes. Insights are provided on the role of individual appraisal in the relationship between communication and collaboration technology use and associated stress (Chapter 4.1). Second, outcomes of the use of mixed IT portfolios comprised of privately-owned and business-owned components are investigated (Chapter 4.2). In summation, this dissertation contributes to the rich body of knowledge on technology use. It broadens our understanding of why communication and collaboration technologies are used, how they are used, and what consequences arise from their use. Thus, insights are provided to practitioners on how to manage technology use in a human-centered way while considering the risks of technology use and reaping its multifaceted benefits. The results of this dissertation may inspire future research on a topic that is potentially more relevant today than ever before.
Towards asymmetric partnership management against the background of corporate entrepreneurship and open innovation literature
(2019) Allmendinger, Martin P.; Kuckertz, Andreas
The disruptive force of digitalisation and the acceleration of the innovation markets are radically changing the way in which large and established organisations innovate and how they bring new solutions to existing and new markets. Large corporate firms have started to rethink their innovation strategy by enabling partnerships with new and smaller innovation partners such as highly-skilled and technology-driven startups. To leverage the full innovation market potential, large firms seek opportunities and mechanisms to effectively manage these asymmetric partnerships and to ultimately generate new strategic competitive advantages. Based on the corporate entrepreneurship and open innovation literature, this dissertation offers broad and deep insights on the still under-researched phenomenon of Asymmetric Partnership Management. By including the perspectives of both partners, this manuscript highlights the necessity for large corporate firms to reconsider their collaborative innovation behaviour in terms of the individual needs of startup entrepreneurs. The results of the empirical studies demonstrate that large firms are willing to learn from the startup community and proactively pave the way for asymmetric partnerships by testing and maintaining new structures, processes, and activities. Large corporate firms invest in a startup-oriented partnership capability to increase the effectiveness of their Asymmetric Partnership Management and to ultimately become an innovation partner of choice. However, startup entrepreneurs are more willing to enter asymmetric partnerships when they perceive large corporate firms to be trustworthy based on different partner selection criteria. The findings of this dissertation contribute to entrepreneurship, innovation, partnership, and trust research and have practical implications for the future orientation and design of innovation and partner management of large firms. In addition to innovation managers, startup entrepreneurs can benefit from these insights and learn to improve their collaborative behaviour and to proactively realise the full potential of innovation-oriented partnerships.