The daily relations between workplace anger, coping strategies, work outcomes, and workplace affiliation

Abstract

This study examines the daily relations among workplace anger, coping strategies, work outcomes, and employee dispositions using a conceptual framework based on affective events theory and cognitive perspectives on emotions. A sample of 214 full-time employees took part in a two-week study, contributing 1,611 daily observations through an experience sampling approach. Contrary to the assumption that workplace anger always detrimentally relates to work outcomes, the results showed a nonsignificant relation between workplace anger and workplace resource depletion, as well as a positive link between workplace anger and goal achievement. These relations were dependent on the coping strategies used by employees in response to anger-inducing situations, as well as their attitudes toward workplace affiliation. These findings suggest the need to expand affective events theory to include coping strategies as a mediator between affective responses and work outcomes. They also highlight the importance of integrating employee-level factors into organizational research models.